District General Manager (DGM)

Area of Responsibility

Key Activities/Elements

1. Management

§  Lead entire District team in a common vision/direction.

§  Provide leadership to the functions of sales, projects, and service.

§  Ownership for growth, sales plans, customer satisfaction and implementation of business plans.

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2. Customer Satisfaction

§  Integrate and focus all resources in the District to ensure maximum customer satisfaction; ultimately responsible for resolving customer issues.

§  Represents XXXX Building Solutions in a positive manner within the local community; establishes XXXX as a known local force in the community.

§  Participate in key customer visits/sales calls.

3.Sales/Marketing

§  Maximize market penetration of project and service offerings through aggressive and prudent utilization of all channels of distribution including approved contractor partners.

§  Ensure that sales processes are executed that provide profitable growth for the business.

4.Cost Control & Productivity

§  Ensure appropriate business management practices and policies are implemented to ensure that appropriate process and audit controls are in place.

§  Review monthly forecasts/projects and implements action to ensure goals are achieved.

§  Approve estimates for new contracts (approval level stipulated by risk and review process).

§  Participate in risk review.

§  Ensure delivery of accurate sales and financial forecasts.

5.Finance

§  Coordinate resources to appropriately balance strategic objectives with financial return (profit) and efficient use of financial assets (including working capital).  Overall P&L (budgetary) responsibility for District.

§  Monitor financial performance on a monthly basis against plans and forecasts.

6.Resouce Planning/Performance Mgmt.

§  Define performance objectives/manages to ensure desired behaviors/results are achieved; completes MRR process.

§  Develop skills and competencies of District employees and overall capability of the District.

7.Teamwork

§  Maintain positive employee relations and maximum productivity by fostering open communication throughout location.

8. Compliance

§  Comply and ensure entire organization complies with XXXX Inc. Business Code of Conduct policies.

§  Evaluate risk associated with business opportunities and contractual obligations.

Education level and/or relevant experience(s)

§  BA/BS degree, MBA preferred.

Knowledge and skills (general and technical)

§  10 + years management experience with P&L exposure and accountabilities.

§  Strong sales background, branch management and operations experience, required.

§  HVAC, Energy Management and Building Security industry experience, highly desired.

§  Ability to plan, forecast and monitor orders, margin and revenue using standard financial schedules.

§  Proven track record in effective cost containment and strong tactical as well as strategic skills required.

§  Strong influencing and negotiating skills with the ability to motivate and build high performance, cross-functional teams.

§  Self-starter/entrepreneur characteristics with consistent track record for exceeding objectives.

§  Six Sigma certification is a plus.

Other requirements (licenses, certifications, specialized training, physical or mental abilities required)

§  Drives to outstanding results by using six sigma processes to achieve continuous improvement.

§  Creates and manages change.

§  Leads and motivates others through involvement and open communication.

§  Develops employees and teams by acting as a coach and facilitator.

§  Builds trust; acts with integrity at all times.

§  Utilizes support functions and all other available resources to apply best practices.

§  Demonstrates and encourages flexibility.

§  Exhibits a bias for action and high levels of self-motivation and confidence.       

§  Capable of monitoring and taking action on sales force effectiveness.

§  Experienced in hiring and training sales and technical resources.

§  Greenbelt Certified or in process of becoming certified

§  Ability to succeed in a matrix organization environment.

§  Proven leadership skills.

§  Strong quantitative and analytical ability.

§  Thrives in an entrepreneurial, ambiguous environment.

§  Excellent understanding of business and organizational dynamics.

§  Excellent communication, influencing and teaming skills.