Job Description: Customer Application System (CAS) Key Account Manager
Location: Beijing/Shanghai
Responsible for the development of alternative direct sales strategies, and aim at achievement and exceeding the predetermined sales objectives to support the growth of the company´s business. Indentify and be focus with segment key accounts and is co-own sales expansion, introducing new products / services & total solution to key accounts. Lead and extend new consumable business opportunities including service across China
Key Role and Responsibilities:
- Research and identify target markets, perform in-depth presentations, strategic analysis, and execution of implemented plans
- Maintain in-depth knowledge of all consumable products for appropriate cross-sell opportunities
- Ensure that the sales target is exceeded
- Conceptualize, establish and manage an effective business development program to maximize growth across consumable market
- Proactively identify key opportunities and initiatives that support our business strategy and help expand the business and, as appropriate, take the lead role in driving key opportunities across the company
- Actively network in specific segments to establish relationships and identify potential opportunities for business growth
- Provide direction and service as a resource for sales team members
- Continuously monitor status of key accounts plans and business targets to ensure a pipeline of opportunities is maintained
- Collaborate globally to drive business growth in China
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Essential Job Requirement:
- A Ph.D.’s degree in Molecular or Cellular Biology
- The desired candidate is preferred to have a strong marketing and business development background in Biotech industry
- Solid understanding of commercialization and of the total solution value chain
- Ability to build strong and long lasting customer relationship
- Positive and determined approach to researching new business opportunities
- Ability to identify and develop sales leads
- Ability to establish and maintain effective working relationships with co-workers and customers
Position: Technical Application Scientist
Objective:
- To provide quality technical support to ensure that customers receive accurate advice on product use, guidance on product selection, and resolution of technical complaints.
Main Responsibilities:
- Respond to customers' inquiries regarding the proper use of general molecular biology products over the phone or in written manners.
- Resolve customers' complaints of a technical nature.
- Serve as a customer liaison and being responsible for promoting and maintaining positive customer relations.
Requirements:
- PhD in Molecular Biology, cell biology and/or immunology or similar field, post-dr. experience preferred
- General knowledge and hands-on experience of molecular biology and cell biology, e.g. subcloning, PCR, RT-PCR, real-time PCR, protein expression in E.coli, and mammalian cells, transfection, cell culture and cell based functional study etc.;
- General knowledge and hands-on experience of protein analysis, e.g. SDS-PAGE, protein purification, Western Blot, (2D, Mass Spec) etc.
- Experience of using Invitrogen products/technologies on TOPO, GateWay, protein expression on Yeast, insect expression, RNAi, miRNA analysis, Fluorescent imaging and immunoassay would be excellent;
- Proven ability to digest large amounts of new and complex technical information in a short time.
- Good command of communication and presentation skills
- Fluent in Cantonese is preferred
- Fluent in both oral and written English
Position: Applications Support Specialist - SOLiD and Ion Torrent
Location: China – Beijing/Shanghai/Guangzhou
Reporting to: China Next Generation Sequencing FAS Manager
PURPOSE
* Be a provider of technical and applications support to our installed and potential Ion Torrent and SOLiD customer base in China
* Be a technical product champion through the provision of knowledge and practical skills relating to multiple Next-Generation sequencing applications
* Assist with Ion Torrent PGM/Proton and SOLiD instrument installations and applications by providing on-site customer training covering instrument operation and software applications together with reagent and consumable utilization
* Training of other Life Technologies staff on the applications and technology basics of next-generation sequencing
POSITION SCOPE
* This role is equally focused on driving excellence in customer applications & technical support for post-sales installation, training and troubleshooting
* Interacts with Life Technologies customers, field sales, sales managers, product marketing and technical support staff
* Works closely with customers, China and US applications specialists to optimize application workflows of existing and new applications on SOLiD and Ion Torrent systems
* Perform duties as described above and below across China on an business needs basis
KEY RESPONSIBILITIES
Pre-sale Technical Expert
* Assist the pre-sales process by demonstrating the technical advantages of Life Technologies products to customers and field staff via seminars, online training and coordination of demonstrations to be run both locally and in the US
* Work with product marketing managers and sales staff to ensure Life Technologies provides excellent customer support for our Next Generation Sequencing platforms
* Work with customers to fully understand Next Generation Sequencing technology and help define experimental protocols for SOLiD and Ion Torrent
Technical Champion
* Act as a technical resource for Sales and Marketing
* Provide product marketing managers with applications advice, ensuring products are targeted well and the most appropriate product is sold in order to satisfy the customer needs and expectation
* Assist customers to utilise instrument and reagent systems both efficiently and effectively so as to maximise customer satisfaction as well as revenues for Life Technologies
Support the current and new customer base by
* Resolve technical queries quickly and expertly either over the phone or by visiting a customer site
Facilitate training of the customer base by
* Conduct customer training of instrument, software, and reagent consumable systems where applicable
* Conduct workshops highlighting the technical advantages of Life Technologies sequencing technology solutions
Attend customer sites when a systems failure is evident
* Identify faulty reagents, processes or hardware where they adversely effect system performance
Training of other Life Technologies staff
* Conduct in-house training of Sales, Marketing and Support staff wherever a need is identified
* Facilitate and co-ordinate product trials locally
Applications Development
* Identify market potential for new products and explore new opportunities by closely aligning with field sales and our customers
Consumable Sales
* Integrate with marketing, sales and support initiatives to drive reagents sales upon Next Generation Platforms
REQUIREMENTS
SKILLS/EXPERIENCE
* Ability to travel extensively within the territory to carry out primary responsibilities.
* Excellent scientific skills in the areas of PCR, SDS, sequencing and fragment analysis
* Leadership
o Acts in accordance with the moral and ethics of the organisation
o Strives for excellence and sets good examples for others
o Steps forward to address difficult issues
o Inspires confidence and respect
* Communication
o Excellent listening, questioning and negotiation skills
o Ability to express ideas clearly and concisely orally and in writing
o Comfortable in delivering presentations
o Ability to share information clearly and consistently with colleagues
* Self-motivated and engaged
o Goal-oriented
o Able to work effectively across functional groups to meet aggressive schedules
o Able to work with minimal supervision while maintaining focus and productivity
o Consistently maintain a high level of energy and enthusiasm
o A positive, motivating force in the workplace
o Ability to adapt quickly to change
o Excellent time management skills
* Teamwork
o Participative and collaborative management and operational work style
* Customer focus
o Ability to think and implement from a customer-centric perspective
* Integrity and Judgement
o Maintain and promote social, ethical and organisational norms in conducting all affairs
o Ability to act responsibly and be trusted
o To make well-reasoned and timely decisions, understanding of consequences.
o Ability to think and act effectively, acting for the greater good of the organisation
EDUCATION
* Ph.D. or M.S. in a scientific discipline (HTP Genomics, molecular biology, genetics or biochemistry).
发表于 2012-10-23 10:11:44
